1.  INTRODUCTION

Untamed Music Festival ABN 73 165 032 717 (“Untamed,” “we,” “our,” or “us”), a legal entity operating under the jurisdiction of the laws of Western Australia, values your privacy and is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with us, including ticket purchases, website interactions, and festival attendance.

By accessing our website, purchasing a ticket, or attending the festival, you agree to the collection, storage, and use of your information as outlined in this policy.

2.  TYPES OF INFORMATION COLLECTED

We may collect the following personal information:

2.1  Personal Identifiable Information

1. Full name
2. Date of birth
3. Contact details (email, phone number, residential address)
4. Identification documents (if required for age verification or entry requirements)

2.2  Payment and Transaction Data

1. Payment card details (processed securely through third-party payment processors)
2. Billing address
3. Purchase history

2.3  Event Participation Information

1. Ticketing information
2. Wristband activation and entry records
3. Interactions with festival activities, competitions, and promotions

2.4  Online and Digital Data

1. IP address, device identifiers, and browser type
2. Website analytics and browsing behaviour (via cookies and similar technologies)
3. Interactions with festival activities, competitions, and promotions

2.5  Special Category Information (Limited Use)

1. Health or medical information where required (such as accessibility needs or emergency medical care)
2. Any information required to comply with legal and public health directives

3.  HOW INFORMATION IS COLLECTED

We collect personal information through:

1. Ticket purchases via authorised ticketing partners
2. Online interactions with our website and mobile applications
3. Customer service inquiries, feedback forms, and competitions
4. Social media engagement and public posts
5. CCTV footage and security monitoring within event premises

4.  PURPOSES OF DATA COLLECTION AND USE

Your personal information is collected and used for:

4.1  Ticketing and Festival Operations

1. Processing ticket purchases and verifying attendee identity
2. Issuing wristbands and managing event entry and security
3. Facilitating lost ticket recovery and fraud prevention

4.2  Customer Communications and Marketing

1. Providing event updates, promotions, and important notices
2. Sending personalised festival recommendations
3. Delivering newsletters and promotional offers (subject to opt in preferences)

4.3  Security and Compliance

1. Monitoring for fraudulent activity and unauthorised resales
2. Enforcing event terms and conditions
3. Conducting safety, security, and incident investigations

4.4  Legal and Regulatory Compliance

1. Meeting obligations under the Australian Consumer Law (ACL) as outlined in the Competition and Consumer Act 2010 (Cth)
2. Complying with government and health directives where required
3. Responding to law enforcement, legal claims, or regulatory inquiries

5.  DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information. However, we may share your data with:

5.1  Third-Party Service Providers

1. Authorised ticketing agencies for ticket fulfilment and verification
2. Payment processors for secure transactions
3. Marketing partners for event promotions (subject to opt in preferences)

5.2  Security and Law Enforcement Agencies

1. Police or regulatory authorities were required for law enforcement, safety, or fraud prevention
2. Legal advisors in connection with disputes, claims, or investigations

5.3  Event Sponsors and Partners

1. Non-personal, aggregated event attendance data may be shared with festival sponsors or partners
2. Personal data will only be shared where consent has been obtained

6.  DATA STORAGE, PROTECTION, AND RETENTION

6.1  Storage and Security Measures

We implement robust security measures, including:

1. Secure payment processing through industry compliant payment gateways
2. Encrypted storage of sensitive data
3. Access control measures and staff confidentiality agreements

6.2  Data Retention

1. Personal data is retained for a period of up to seven years, or as required by Australian legal and tax obligations, after which it will be securely deleted or anonymised.
2. Transaction records are stored in compliance with tax and legal requirements.
3. Unnecessary data is securely deleted or anonymised.

7.  SOCIAL MEDIA, HASHTAG USAGE, AND USER-GENERATED CONTENT

7.1  Consent to Use of Social Media Content

By posting or sharing content using official Untamed Music Festival hashtags, you acknowledge and waive any moral rights associated with the content, granting Untamed Music Festival full legal rights to its use. You further agree to the following terms:

Official Hashtags:

#FeelTheWild #UNTAMEDmusicFestival #Broome2025 #LiveUntamed #IamUNTAMED #FlyToUNTAMED #RoadToUNTAMED #UNTAMEDshortlist #UNTAMEDStage

1. Grant Untamed Music Festival a Licence to Use Your Content
   • You grant Untamed Music Festival and its partners a royalty free, worldwide licence to use your content for promotional purposes across digital, print, documentary and social platforms.
2. No Compensation Required
   • You waive any rights to compensation or prior notification for the use of your content.
3. Ownership and Rights Confirmation
   • You confirm you own the content or have permission to use all elements within it.
4. Public Access and Sharing
   • Content posted with official hashtags may be shared publicly by Untamed Music Festival and third party sponsors

7.2  Social Media Conduct and Restrictions

Untamed Music Festival prohibits social media posts that:

1. Are defamatory, abusive, or offensive
2. Encourage illegal activity or misinformation
3. Infringe copyright or trademark laws
4. Misrepresent your association with the festival

Violations may result in content takedown, blocking, or legal action.

7.3  Opting Out of Social Media Use

To request removal of your content from festival promotions, email vibes@untamedfestival.com.au with the subject “Social Media Content Removal Request.”

8.  CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any significant changes will be communicated via email notifications to registered users and a public notice on our website.

9.  CONTACT US

For privacy related inquiries, complaints, or data access requests, contact: Email: vibes@untamedfestival.com.au

Address: PoBox8239 Broome Western Australia 6725

UNTAMED MUSIC FESTIVAL , PROTECTING YOUR PRIVACY WHILE YOU EMBRACE THE EXPERIENCE